Version: 1.1, Dated: 01-05-2025
1. Introduction
At BrainCave Software Private Limited (“we”, “us”, or “our”), we value the privacy of our users and clients. This Privacy Policy outlines how we collect, use, store, and protect your personal and business data when you access or use Lucent ERP (“the Software” or “the Product”).
By using Lucent ERP, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Software immediately.
2. Scope of This Policy
This policy applies to:
- Users accessing Lucent ERP via cloud or on-premise installations.
- Client organizations that subscribe to Lucent ERP.
- Website visitors who contact or inquire about Lucent ERP.
3. Information We Collect
We collect the following types of information:
A. Personal Information
- Full name, email address, phone number
- Company name, designation
- Login credentials (encrypted)
- Billing and contact address
B. Business Information
- Company transactions, customer data, employee records (uploaded or entered by the client)
- Product, service, and financial records (as part of ERP usage)
C. System & Usage Data
- Device information, browser type, IP address
- Session activity logs
- Application usage statistics (for product improvement)
4. How We Use Your Information
We use the collected data for the following purposes:
- Service Delivery: To provide, operate, and maintain the ERP software.
- User Authentication: To manage access, roles, and permissions.
- Customization: To tailor the experience to your specific business needs.
- Support & Communication: To respond to queries and provide technical support.
- Billing & Invoicing: To generate invoices, receipts, and manage subscription details.
- Product Development: To improve features, identify bugs, and optimize user experience.
- Legal Compliance: To comply with applicable legal obligations.
5. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, misuse, or alteration. These include:
- End-to-end encryption (TLS/SSL)
- Role-based access control (RBAC)
- Regular data backups (for cloud clients)
- Firewall and intrusion detection systems
Note: On-premise clients are responsible for maintaining their infrastructure security unless managed by BrainCave Software under a specific agreement.
6. Data Retention
We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Upon contract termination or at your request, we will delete or anonymize your data unless retention is required by legal or regulatory obligations.
7. Sharing & Disclosure
We do not sell, rent, or trade your data to third parties.
We may share your data with:
- Authorized employees and subcontractors (under NDA)
- Service providers (e.g., hosting providers, payment gateways) to facilitate core services
- Government or legal entities as required by law or legal process
All third parties we engage follow strict confidentiality agreements and data protection practices.
8. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of the data we hold about you.
- Correction: Request correction of incorrect or outdated data.
- Deletion: Request deletion of your personal data.
- Portability: Request transfer of your data to another provider.
- Objection: Object to certain types of data processing (e.g., direct marketing).
To exercise any of these rights, email us at: info@braincavesoft.com
9. Cookies and Tracking Technologies
Our cloud-based ERP and website may use cookies or similar tracking tools to:
- Maintain session information
- Measure system usage
- Improve UX/UI performance
You can choose to disable cookies in your browser settings, but some features may not function properly.
10. Children’s Privacy
Lucent ERP is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us data, please contact us immediately for removal.
11. International Data Transfers
If you access Lucent ERP from outside India, your data may be transferred to and stored in India (or applicable hosting regions). We ensure that such transfers comply with applicable data protection laws and safeguard measures.
12. Third-Party Links and Integrations
Lucent ERP may integrate with third-party tools (e.g., WhatsApp, email services, payment gateways). We are not responsible for the privacy practices of such platforms. We recommend reviewing their privacy policies individually.
13. Policy Updates
We may update this Privacy Policy periodically. We will notify clients of significant changes via email or in-application notifications. Continued use of Lucent ERP after updates constitutes acceptance of the revised policy.